We teach your staff how to handle customers with service dogs

A cartoon of a service dog, Bonnie, wearing a red vest, urinating on the floor while a woman with glasses and a green sweater explains that Bonnie is a service dog and must be let in. A woman in a red uniform looks distressed and holds her head. A window is behind them.
A cartoon scene at a reception desk shows a woman employee with a neutral expression and a man client standing in front of her. There is a service dog, a gray poodle wearing a red vest, sitting next to the man. The woman has a speech bubble saying, 'We discriminate against service dogs.'

Meet your Trainer

My name is Dominic. I am a type 1 diabetic with a service dog living in New York City.

I have learned that most restaurant workers, grocery store security guards, and NYPD officers do not understand the ADA protections for service dogs nor the questions they are able to ask to determine service dog status.

After nearly being arrested with my Service Dog at a friends birthday party in a Brooklyn bar, I have decided to launch a “WE DON’T DISCRIMINATE” certification for restaurants in New York.

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A man standing with a dog by the ocean at sunset, smiling, wearing black clothes and striped shoes, with sunglasses hanging from his shirt, while the dog wears a red harness and a round badge, near a railing along the coast.

On September 6, 2025, I went to the Brooklyn Inn on Hoyt street in Brooklyn for a friend’s birthday. As a type one diabetic, I have a service dog to prevent low blood sugar seizures. The dog comes nearly everywhere with me, including to work and social events. When I arrived at the Brooklyn Inn, I attempted to order a drink, the bartender refused to serve me. The bartender told me that dogs were not allowed in this establishment. I said that is a great policy, I have a service dog. Although I am not required to, I explained to the bartender that I was a type one diabetic. My diabetic service dog is trained to detect low blood sugar. She responded “We only allow sense-based service dogs”. I have never heard of this distinction between sense-based service dogs and task-trained service dogs. I told her this was discrimination. She responded, “You are not welcome here, you can leave or I can call the police”.

I did not think that the NYPD would enforce discrimination, so I told her “that’s fine. Call the police.” She refused to serve me the rest of the time I was there. The police did not arrive for about two hours, and I assumed that they would not come.

She told me that the NYPD arrived, but no officers were there so I walked to the front of the establishment and walked back to rejoin the birthday party. About an hour later NYPD officers actually came in. I explained to the officers that I was a diabetic. I had a task train service dog that is protected by the American for disabilities act from discrimination. The officers told me that I would be arrested for trespassing if I did not leave the Brooklyn Inn. This is the video of NYPD faciliating the bartender’s discrimination:


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